Privacy Policy

1. Introduction & Scope

Roof Expert USA ("we," "our," or "us") operates the lead-generation and contractor referral website located at https://cincinnatioh.roofexpertusa.com/. This Privacy Policy discloses our information management practices regarding the collection, transmission, and protection of information obtained from users who access our website or contact our telephone dispatch lines.

By accessing this website or utilizing our telephone referral routing services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not consent to these terms, please discontinue use of this website immediately.

2. Information We Collect

Because our website operates strictly with zero web contact forms, we do not harvest personal data through online text entry fields. However, information is collected through the following technical and telephonic channels:

• Telephonic Communications: When you call our telephone numbers (such as (888) 208-4155), our telecommunications network captures your caller identification (Caller ID), phone number, date and time of call, call duration, and call audio recordings for quality assurance, safety, and dispatch verification. You may also verbally provide your property address, nature of roofing damage, and insurance carrier.
• Automated Server Logs: Our web hosting servers automatically record standard technical log data transmitted by your browser, including your Internet Protocol (IP) address, browser user-agent string, operating system version, referring URL, pages viewed, and timestamps.
• Anonymous Analytics: We may utilize privacy-respecting client analytics scripts to measure page load speeds, screen viewport dimensions, and user navigation paths. These tools do not sell or monetize personal tracking profiles.

3. How We Use and Share Collected Information

The primary purpose of collecting caller and telemetry data is to provide rapid emergency contractor dispatch services. Specifically, your information is used to:

• Route Service Requests: Transmit your telephone call and verbal property location to independent, third-party licensed roofing contractors who service your specific Greater Cincinnati community.
• Operate and Optimize Dispatch Infrastructure: Monitor call capacity, ensure telecom redundancy, and verify service delivery standards across our regional network.
• Legal Compliance and Safety: Respond to lawful subpoenas, comply with federal/state communications laws, and protect against fraudulent or malicious activities.

Zero Data Selling: We do not sell, rent, or trade your personal information or telephone numbers to third-party data brokers, marketers, or unrelated commercial entities.

4. Independent Contractor Disclosures

When you are connected with an independent local roofing contractor, that contractor operates as an independent data controller. Any information you subsequently provide directly to the contractor (such as written contracts, architectural plans, financial information, or insurance policy documents) is governed exclusively by that contractor's independent privacy policies and customer agreements.

5. Data Security Protocols

We implement industry-standard physical, electronic, and administrative controls to safeguard the information we handle. Website traffic is encrypted in transit using Transport Layer Security (TLS 1.3/HTTPS). Telecommunications routing is executed through enterprise-grade telephony providers maintaining SOC 2 compliance. However, no electronic transmission over the Internet or cellular network can be guaranteed 100% impenetrable.

6. Consumer Rights & Contact Information

Under applicable federal and state laws (including Ohio consumer protections and state privacy statutes), property owners may request verification, modification, or deletion of any stored contact records. To make a privacy-related inquiry, contact: