1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Property Owner," or "You") and Roof Expert USA ("Company," "we," or "us"). These Terms govern your access to and use of https://cincinnatioh.roofexpertusa.com/ and any telephone services, dispatch routing, or contractor referral interactions initiated through our platform.
BY CALLING OUR DISPATCH TELEPHONE NUMBERS OR BROWSING THIS SITE, YOU EXPRESSLY ACCEPT AND AGREE TO BE BOUND BY THESE TERMS IN FULL. IF YOU DISAGREE WITH ANY PROVISION, YOU MUST IMMEDIATELY DISCONTINUE ACCESS AND CEASE CALLING OUR NUMBERS.
2. Independent Referral Network Operating Model
ROOF EXPERT USA IS AN INDEPENDENT REFERRAL AND LEAD GENERATION PLATFORM. WE ARE NOT A LICENSED ROOFING CONTRACTOR, GENERAL CONTRACTOR, OR STRUCTURAL ENGINEERING FIRM IN THE STATE OF OHIO OR ANY OTHER JURISDICTION.
Roof Expert USA does not perform physical labor, inspect roofs on-site, install tarps, repair masonry chimneys, replace architectural shingles, or warrant craftsmanship. Our service consists exclusively of providing a telecommunications gateway that connects property owners with independent, third-party roofing contractors operating in the Cincinnati market.
3. Contractor Relationships & Direct Agreements
Any contractor routed to you through our dispatch network is an independent business entity. No agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship exists between Roof Expert USA and any dispatched contractor.
All contracting agreements, cost estimates, scopes of work, project timelines, municipal building permit filings, material warranties, and labor guarantees are executed strictly and exclusively between you and the independent roofing provider. You are solely responsible for verifying the contractor's credentials, municipal licensing, and insurance coverage prior to authorizing physical work.
4. Disclaimer of Warranties
THIS WEBSITE AND OUR REFERRAL DISPATCH SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ROOF EXPERT USA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANSHIP, TITLE, AND NON-INFRINGEMENT.
We do not warrant that dispatch response times will meet specific deadlines, that contractors will be available during extreme regional catastrophe conditions, or that the physical work performed by any contractor will achieve a particular outcome.
5. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ROOF EXPERT USA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING PROPERTY DAMAGE, PERSONAL INJURY, WATER INTRUSION LOSSES, MOLD REMEDIATION EXPENSES, LOST PROFITS, OR BUSINESS INTERRUPTION) ARISING FROM OR RELATED TO YOUR USE OF THIS SERVICE, THE ACTIONS OR OMISSIONS OF DISPATCHED CONTRACTORS, OR ANY INABILITY TO DISPATCH CREWS DURING SEVERE STORM EVENTS.
6. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms or our services shall be instituted exclusively in the federal or state courts located in Hamilton County, Ohio.
7. Contact Information
Inquiries regarding these Terms of Service should be directed to: